Shipping & Return Policy

Order Processing Time

All orders are processed within 24-48 business hours. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

Shipping times vary depending on the destination:

• Europe: 2-4 business days
• Rest of the world: 5-7 business days

Please note that any delays caused by customs or circumstances beyond our control are not our responsibility.

Shipping Costs

Shipping costs depend on the destination country and are automatically calculated at checkout. In some countries, we offer free shipping for orders above a certain threshold, which varies by location.

Shipment Tracking

All our shipments are tracked. Once your order is shipped, you will receive an email with the tracking number to monitor your package in real time.

Shipping Protection

We offer the option to purchase Shipping Protection to ensure coverage in case of loss, theft, or damage during transit.

• If you purchased the shipping protection, your order will be eligible for a refund or replacement in case of shipping issues.
• If you did not purchase the protection, we are not responsible for any loss, damage, or theft once the package has been handed over to the courier.

Customs & Import Taxes

For international orders, any customs duties or import taxes are the responsibility of the customer. We recommend checking your country’s customs regulations before placing an order.

Order Modifications & Cancellations

If you need to modify or cancel an order, please contact us within 12 hours of order confirmation. After this period, we cannot guarantee changes or cancellations, as your order may already be in processing.

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Return Policy

If you are not satisfied with your purchase, you may return the product within 30 days of receipt.

Return Conditions:

• The product must be unused and in its original packaging.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• Once we receive the returned item, we will inspect it, and if it meets our return conditions, we will process a refund or replacement.

Return Address:

GIOIELLI SIGNIFICATIVI DI CHENG JIACHENG

Via Luigi Tosetti 6 

25124 Brescia BS