Customer Service Policy

Customer satisfaction is our priority. We are committed to providing high-quality service, ensuring quick responses, transparency, and continuous support.

📞 Customer Support

Our support team is available to assist you with any questions or requests:

Email: assistenza@pendi.it (response within 24 business hours)
Live Chat: Available on our website (response within minutes)
WhatsApp: 030 535 7778 (text messages only)

🔄 Order Modification & Cancellation Policy

You can modify or cancel an order within 12 hours of purchase confirmation.
After this period, your order may already be in processing, and we cannot guarantee modifications.

📦 Shipping & Delivery

Please refer to our Shipping Policy for details on shipping times, costs, and tracking.

📜 Returns & Refunds

We offer a 30-day return window from the date of receipt.
Items must be unused and in their original packaging.
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.
Check our Return Policy for more details.

⚖️ Warranty & Quality

All our products undergo strict quality control before shipping. If you receive a defective item, contact our support team for a quick resolution.

🔒 Privacy & Security

Your personal data is safe with us. Read our Privacy Policy to learn how we protect your information.

🤝 Collaborations & Partnerships

For collaboration proposals, email us at collab@pendi.it

📍 Registered Office:
YUNRISE LIMITED

UNIT 1009, 10/F, KING CENTER, 5-9 KA HING ROAD, KWAI CHUNG HONG KONG

For any inquiries or assistance, we are always here to help! 💙✨