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Privacy information

This Privacy Policy describes how pendi.it (the "Site" or "we") collects, uses and discloses your personal information when you visit or make a purchase from the Site.

Collection of personal information

When you visit the Site, we collect certain information about your device, your interaction with the Site and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information". Please see the list below for more information on what Personal Data we collect and why.

Device information

  • Examples of personal information collected: web browser version, IP address, time zone, cookie information, which sites or products you view, search terms and how you interact with the Site.
  • Purpose of the collection: to load the site accurately for you and to perform site usage analytics to optimize our site.
  • Source of collection: Automatically collected when you access our site using cookies, log files, web beacons, tags or pixels.
  • Disclosure for commercial purposes: shared with our Shopify Payments payment processor.
  • Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers, of which only the last 4 digits are visible, paypal address), email address, telephone number and any review you left us on the page of one or more products from our site.
  • Purpose of the collection: to provide you with products or services to fulfill our contract, process your payment information, arrange shipping and provide you with invoices and / or order confirmations, communicate with you, review our orders for potential risk or fraud and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected by you.
  • Disclosure for commercial purposes: shared with our Shopify processor.

Customer support information

  • Examples of personal information collected: email address, name and surname of the assistance requestor, telephone number, addresses.
  • Purpose of the collection: to provide customer support.
  • Source of collection: collected by you.
  • Commercial Disclosure: None

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect personal information from children. If you are the parent or guardian and you believe your child has provided us with personal information, please contact us at the address below to request deletion.

Sharing of personal information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For instance:

  • We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy .
  • We may share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other legal request for information we receive, or to otherwise protect our rights.
  • [INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS]

Behavioral advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For instance:

For more information on how targeted advertising works, you can visit the educational page of the Network Advertising Initiative ("NAI") at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work .

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at: http://optout.aboutads.info/ .

Use of personal information

We use your personal information to provide you with our services, which include: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you updated on new products, services and offers.

Legal basis

Under the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information on the following legal basis:

  • Your consent;
  • The execution of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your interests;
  • To perform a task performed in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your personal information for our records unless and until you ask us to delete this information. For more information on your right to erasure, please see the "Your Rights" section below.

Automatic decision making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when such decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making processes that have a legal or otherwise significant effect using customer data.

Our Shopify processor uses limited automated decision making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision making include:

  • Temporary denial of the list of IP addresses associated with repeated failed transactions. This denylist persists for a limited number of hours.
  • Temporary denylist of credit cards associated with denylist IP addresses. This denylist persists for a limited number of days.

    Your rights

    GDPR

    If you are a resident of the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service and to request that your personal information be corrected, updated or deleted. If you wish to exercise these rights, please contact us via the contact information below.

    Your personal information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including in Canada and the United States. For more information on how data transfers are GDPR compliant, see Shopify's GDPR white paper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

    [INCLUDE THE FOLLOWING SECTION IF YOUR BUSINESS IS SUBJECT TO THE CALIFORNIA CONSUMER PRIVACY LAW]

    CCPA

    If you reside in California, you have the right to access the Personal Information we hold about you (also known as the "Right to Know"), to transfer it to a new service and to request that your Personal Information be corrected, updated or deleted. If you wish to exercise these rights, please contact us via the contact information below.

    If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

    Cookies

    A cookie is a small amount of information that is downloaded to your computer or device when you visit our site. We use a variety of different cookies, including functional, performance, advertising and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means that you don't need to re-enter this information every time you return to the site or navigate from page to page. Cookies also provide information on how people use the website, for example if it is their first time visiting or if they are a frequent visitor.

    We use the following cookies to optimize your experience on our site and to provide our services.

    Cookies Necessary for the operation of the shop

    First name Function
    _ab Used in connection with administrator access.
    _secure_session_id
    Used in connection with navigation through a shop window.
    cart
    Used in connection with shopping cart.
    cart_sig Used in connection with checkout.
    cart_ts
    Used in connection with checkout.
    checkout_token
    Used in connection with checkout.
    secret
    Used in connection with checkout.
    secure_customer_sig
    Used in connection with client access .
    storefront_digest
    Used in connection with client access .
    _shopify_u Used to facilitate updating customer account information.

    Reports and analysis

    First name Function
    _tracking_consent Preference monitoring.
    _landing_page Track landing pages.
    _orig_referrer Track landing pages
    _s Shopify analytics.
    _shopify_fs Shopify analytics.
    _shopify_s Shopify analytics.
    _shopify_sa_p Shopify analytics on marketing and referrals.
    _shopify_sa_t Shopify analytics on marketing and referrals.
    _shopify_y Shopify analytics.
    _y Shopify analytics

    [INSERT OTHER COOKIES OR TRACKING TECHNOLOGIES YOU USE]

    The length of time a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please note that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through the browser controls, often found in the browser's "Tools" or "Preferences" menus. For more information on how to change your browser settings or how to block, manage or filter cookies, see your browser help file or through sites such as www.allaboutcookies.org .

    Also, please note that blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.

    Do not trace

    Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not change our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

    Contact

    For more information on our privacy practices, if you have any questions or would like to file a complaint, please contact us by email at info@pendi.it or by post using the details provided below:

    Business name: Pendi di Zhou Jia Liang

    Via molino prati 5D, Botticino (BS), 25082

    Last updated: March 15, 2021


    If you are not satisfied with our response to your complaint, you have the right to submit your complaint to the competent data protection authority. You can contact your local data protection authority, or our supervisory authority here: [ADD CONTACT INFORMATION OR WEBSITE FOR THE DATA PROTECTION AUTHORITY IN YOUR JURISDICTION. FOR INSTANCE: https://ico.org.uk/make-a-complaint/ ]

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